COMMpanion Primary Care is the same high-quality care that your doctor currently provides but tailored to your schedule and, usually, without the trip to the office. Because the PCPs in the COMMpanion Primary Care network are limited to fewer patients than typical PCPs, they are able to take the time to get to know you and your healthcare needs. COMMpanion Primary Care is an ideal solution for patients who have: • Difficulty reaching their doctor’s office • Strict work hours • Chronic medical conditions, such as diabetes or heart disease, which could benefit from additional support. • Want a personalized approach to their healthcare and a team to assist them in keeping track of their health throughout the year. • A busy life juggling multiple responsibilities like childcare, eldercare or simply like the flexibility of accessing care on their terms.

COMMpanion supplements rather than replaces primary health insurance. As part of your membership, you will receive access to a PCP and care team, but it will not include diagnostic work, specialist care, or in-person primary care appointments. You will be responsible for those costs either through insurance or out-of-pocket. We recommend maintaining health insurance to cover surgeries and other medical procedures, but you may be able to move to a lower cost, high deductible insurance plan. Every person's medical situation is unique, and you should consider your own and your family's healthcare needs before making insurance decisions. However, COMMpanion can help cut down on costs by improving your overall health through dedicated and personalized care and by lowering the costs of primary care visits.

We have found that approximately 80% of all visits can be conducted virtually. If your provider determines you need to be seen in person, your care team will work with you to schedule an in-person visit that works for your schedule. In that case, we will bill you or your insurance for the cost of an in-person primary care visit.

In order to prevent disruptions and miscommunication in care, we discourage keeping your current primary care provider when using COMMpanion. Our primary care providers will serve as your main contact for all healthcare needs.

We will schedule lab tests or imaging for you at an affiliated facility and communicate the results to you in a timely way.

Any member of your family 18 years of age and older is welcome to join COMMpanion Primary Care.

You may access the COMMpanion Primary Care service in three ways. App by Athenahealth The most convenient way to access care with COMMpanion is through the mobile phone app. Download the mobile app by searching "AthenaPatient" in the respective app store or clicking the links here for iOS or Android. When registering in the app, be sure to use the same email address you used to sign up for the service in order to sync your account. In the app you will find your appointment schedule, summaries of each visit and your health care plan. From the app, you can message our health navigators, nurses and physicians; schedule appointments, including urgent care visits; and request referrals and prescription refills by messaging the care team. You will use either the app or the website to enter the video calls with your doctor during your scheduled appointments. Website If you prefer to use your computer to access your information and care team, everything that is available in the app is also available on patient portal website. Each customer has a unique link to the portal and yours will be located in the email confirmation you received when you registered for the program. Your username and password are the same for the app and the website. If you have lost your registration email, you may call our help line at 833-PSH-CMPN (833-774-2676) and a care navigator will be able to send you a new one. Phone If you are having trouble using the app or prefer to discuss your question over the phone, our health navigators and nurses are available Monday through Friday, 7 a.m. to 7 p.m., at 833-PSH-CMPN (833-774-2676).

Log into your COMMpanion patient portal and click "Schedule Appointment".

Each organization has a unique login link for their members to access the COMMpanion patient portal. This link will be located in the welcome email you received when you enrolled in the program. If you have forgotten your login credentials to the COMMpanion patient portal, please call us at 833-PSH-CMPN (833-774-2676) and a care navigator will be able to assist you.

COMMpanion maintains the same high level of security that all Penn State Health medical teams provide. COMMpanion is HIPAA compliant and meets all other state and federal healthcare security laws. Furthermore, your information is private and will not be sold to a company without your knowledge.